Claim compensation for tripping on uneven flooring in a department store

Question: I was leaving Debenhams when I tripped over a broken floor tile and sprained my wrist as I fell to the floor. How do I make a compensation claim?

Answer: Call Clearwater Solicitors to discuss the circumstances of your trip injury in a department store to find out whether or not you can claim compensation and how to go about doing so. Just dial 08000 430 430 or fill in our online enquiry form to speak with our experts.

Uneven flooring is a key factor in many department store tripping accidents, with broken floor tiles and other maintenance problems leading to slips and trips in House of Fraser, Lakeland, John Lewis, Marks and Spencer, Harvey Nichols, Selfridges and all other department stores. These retailers must take all reasonable steps to prevent these accidents from occurring, and can be liable in personal injury claims if they fail to do so.

Department stores can avoid trips on uneven flooring by blocking access to any dangerous floors and repairing the problem in a prompt and efficient manner. Retailers are not just liable for the negligence of the company but are also vicariously liable for their employees’ actions, and should take out insurance policies to cover themselves in the event of an accident on their premises.

If you have been injured In a trip in a department store, you should report the incident to the retailer and ensure they keep a record of it. You should also ask for a copy of this accident book report, as this can support your compensation claim and provide evidence that the company behaved in a negligent fashion. Photographs and witness statements can also support your compensation claim, so if possible, record as much evidence at the scene as you can. You must be able to demonstrate that you suffered personal injuries in the department store accident, so visit a doctor to have your injuries examined. Then, contact Clearwater Solicitors to start making a compensation claim.

Just contact our legal team today by calling 08000 430 430, or alternatively, just fill in our online enquiry form and we will call you back as soon as possible.