Department Of Health Releases Complaints Data
28th October 2013
The Department of Health has released details of its complaints performance over 2013.
When it receives complaints, the Department of Health aims to follow the recommendations of the Parliamentary and Health Service Ombudsman to reach best practice in complaints handling. In all cases, it aims to respond to complaints within 20 working days, and informs the complainant if it is unable to do so. Dealing with complaints allows the government body to drive up standards and prevent clinical negligence claims, as complaints help the department to learn important lessons, which can improve services.
So far in 2013, the Department of Health has received a total of 11 complaints. It upheld one of these, partially upheld another two, did not need to reply to one and did not uphold the remaining seven.
The Parliamentary and Health Service Ombudsman intends to ensure good complaint handling services become established in the NHS and is continuing to work in this area in the coming years.
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